How HIVED helped Good Pair Day’s reduce delivery tickets by 94%

Good Pair Days chooses HIVED for unparalleled delivery reliability

Good Pair Days is a wine subscription box company on a mission to make wine fun, and accessible, and way less confusing. With HIVED as their chosen courier for all London deliveries since 2023 summer, we provide their customers with a seamless and dependable delivery experience.

The result? A 94% decrease in their delivery tickets when compared to their other carriers. Here’s how we did it.‍

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Wine delivered to your door

Good Pair Days is dedicated to opening up the world of wine in a fun, inclusive and completely personalised way. They’ve built and use technology that expertly matches customers with wines that cater to their individual tastes, and are so confident in their selections that they provide a 100% happiness guarantee on every bottle. To enhance the wine experience, they also include grape and recipe guides and offer options to suit all budgets. With Good Pair Days, the gamble of finding new favourites is removed, palates are opened to new tasting adventures, and subscribers enjoy one of the best Rewards and Loyalty programmes available.

For Good Pair Days, a subscription company with fragile goods, a successful delivery is crucial to delighting repeat customers. When it comes to deliveries, a strong indicator of delivery quality is delivery “tickets”, or customer queries that go directly to the retailer. HIVED prioritises a safe and smooth first-time delivery success, leading to a dramatic 94% decrease in delivery tickets for Good Pair Days and a whole lot of happy wine subscribers. 

Andy Stride, Head of Operations & Logistics at Good Pair Days, shared:

"HIVED has transformed our London delivery operations, turning what was once a challenge into a seamless success. Their service has not only drastically reduced our damage rates but has also created a transparent and trustworthy journey for our customers.

“The result has seen a significant boost in customer satisfaction and loyalty. HIVED’s reliability has helped prevent  the loss of members due to delivery issues, while their unwavering commitment to sustainability perfectly aligns with Good Pair Days’ values. They’re more than a delivery partner; they’re an extension of our brand promise.”

Jack Follett from the HIVED team added: “We’ve had a close relationship with Good Pair Days from the start, and their team’s care for customer experience has always shined through. Aligning on quality and customer delight has been a priority, which is really exceptional and perfectly matches our goal at HIVED.

“Fewer customers reaching out means more positive experiences every day, and we’re really pleased that Good Pair Days has seen that tangible difference with HIVED — and the massive time savings that come with it.”

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The HIVED experience‍

HIVED was founded on the idea that mass-market parcel delivery needs to change: 34% of consumers report experiencing a delivery problem with their last delivery amongst traditional couriers (Citizens Advice) and parcel delivery has the worst NPS score out of all UK industries (Bain). 

With the greater convenience and modern features of HIVED’s service, online shoppers now have an Uber-like experience with their deliveries and depend on HIVED as a reliable, favourite courier. 

HIVED makes a difference by providing consumers with much greater visibility and control over the parcel journey. Key features include live tracking with a dynamic delivery window, clear and consistent customer communication, in-flight redirect options, and on-demand live chat. 

All together, these mean consumers can determine where and when they’d like to receive their order and retailers have greater ownership of the post-purchase experience, smoothing out the customer journey from online checkout to the delivery at the doorstep. 

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Curious about shipping with HIVED? Reach out to our team at hey@hived.space. For the latest updates, follow us on Instagram @hivedhq or TikTok @hivedhq.

For the wine curious, visit goodpairdays.com, and follow Good Pair Days on Instagram @goodpairdays, Twitter @goodpairdays and LinkedIn.

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